Orosoft Ltd. ('Orosoft', ‘Company’, ‘we’, ‘us’) respect your privacy and is committed to protecting your personal information by our compliance with the Privacy Policy (hereinafter referred to as ‘Policy’ and/or ‘Privacy Policy’).
Our Policy determines, in particular:
(a) The types of information (including your personal data) Company gathers from you once you visit the website www. https://oro-soft.com (“Website”) and/or buy and/or install the Software,
(b) The practices we use for collecting, processing, maintaining, and disclosing that data,
(c) Your rights as a data subject
(d) How Company protects your information.
This Policy shall not be applicable to any third-party’s services or websites linked to this Website and/or Services or referred and/or recommended by the Company, through the Services it offers, or by its staff. The Privacy Policy is also inapplicable to any other service, product, or website operated by the Company, or to any of the Company`s offline activities.
You can be 100% sure that any information you provide us with shall only be processed in accordance with this Privacy Policy.
In case you disagree with this Policy, you should not use our Services and Website. By using and/or accessing this Website and/or our Services, you hereby agree to be bound by this Privacy Policy. We may occasionally change our Policy. If you continue using our Services and Website, it means that you accept those changes. Therefore, please check the Privacy Policy for updates from time to time.
Who Processes Your Personal Data
Orosoft Ltd. is a "controller" of your personal data, i.e. the person responsible for information you provide through this Website and/or using our Services. According to Processing of Personal Data (Protection of Individuals) Law 2001 and General Data Protection Regulation (EU) 2016/679 of 27 April 2016 ("GDPR") "controller" is a person that determines the purposes and the means of processing of your personal data.
We take your privacy very seriously and you can be sure that we will process your personal data fairly, lawfully and transparently. Therefore, we encourage you to review this Policy very carefully and with due attention as it describes the personal data we are collecting about you, how it is used, our principles and practices related to processing your personal data.
Children Under the Age of 14
Our Services and our Website are not directed to children under the age of fourteen and we do not knowingly collect personal information from children under the age of fourteen. If you are under fourteen years of age, you are not required to, and please do not provide us with any personal information through our Website and/or Services. If we become aware that we have inadvertently collected or received personal data from a child under the age of fourteen without parental consent, we will delete this data from our records.
Which Information We Collect
Processing of your personal data is lawful only if it is permitted under EU data protection law. In other words, your personal data may be collected and/or processed only if we have a certain legal basis to do so. Legal basis is the foundation for your personal data processing. The law requires us to have a lawful basis for each and every instance of data processing of your personal data and we treat this requirement very seriously.
In general, we can only collect your personal data based on the following grounds ('legal basis'):
- when we have your consent to do so, or
- when we need your personal data to perform a contract with you, or
- when the processing is within our legitimate interests and not overridden by your rights, or
- we have a legal obligation to collect, process or disclose personal data from you.
The legal basis for our collection and processing of your personal data may vary depending on the manner and purpose for which we collected it, which we describe below:
|
Purposes |
Personal Data |
Legal Basis |
|
- to supply our Services which you have purchased; - to keep records of such transactions; and - to send you communications related to the Services. |
When you purchase a subscription for our Software, you provide us with the following personal data: (a) Name; (b) Email address (c) Phone number (if you decide to enter it while purchasing Orosoft CRM) (d) Physical address, including country, city, and ZIP |
Our legal basis for such processing is the performance of a contract between you and the Company and/or taking steps at your request to enter into such a contract. |
|
- to operate our Website; - to ensure the security of our Website; - to enable administration of our Website; - to analyze your use of our Website; - to protect our business and Website; - to deliver relevant Website content, information, and advertisements to you and to measure the effectiveness of our advertising. |
(a) The website that refers you to us; (b) The pages you have viewed on our Website; (c) Browsing preferences, including currency and language; (d) Display content with regard to what you view on the Website (to personalize visit) (e) The amount you pay for our Services and Software. (f) Country of your location (g) Resources that you use to access the Website. |
Our legal basis for this collecting and processing of your personal data is our legitimate interests to enable us to properly administer our Website and our business to grow our business and to decide our marketing strategy |
|
- to provide and deliver our Services you request (namely, ensure successful installation and proper functioning of Orosoft CRM); - to operate the Services and to provide you with the list of recommended updates and fixes. |
When you download install and use Orosoft CRM, we collect the following information: (a) Overall system information; (b) Information about your apps (sizes, versions, the date of the last updates, etc.); (c) Model of the device you use; (d) Preferred language; (e) Hard drive or SSD capacity; (f) Type of SSD; (g) Processor name; (h) MacOS version; (i) Serial number of your device; (j) Mac address; (k) Amount of RAM; (l) Number of processor cores; (m) User name; (n) IP address; (o) Country code; (p) Email address (optional). |
The legal basis for processing this data for this purpose is the performance of a contract between you and the Company. |
|
To control and prevent unlawful and/or unauthorized spread of our Software. |
(a) IP address, (b) country code, (c) serial number of the device you use, and (d) Mac address. |
The legal basis for processing this information is our legitimate interest to prevent an authorized use of our Software. |
|
For the purposes of communicating with you. |
Any communication details you send to us whether that be through the contact form on our Website, through email, text, social media messaging, etc. |
Our legal basis for this processing is our legitimate interest in replying to communications sent to us. |
|
For promotional and marketing purposes (for instance, targeted marketing campaigns). |
(a) Email; (b) Phone number; (c) online messaging. |
The legal basis on which we may process your personal data for marketing purposes is your express consent, except you are already our existing customer and the marketing message concerns Services similar to those you have already purchased from us. Our legal basis for this processing is our legitimate interest to develop and grow our business. However, please note that you can still opt out of receiving marketing emails and/or messages from us at any time. See the section “Marketing activities” for more details. |
Marketing Activities
Our legal basis for processing of your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow and develop our business).
Before we share your personal data with any third party for their marketing purposes we will get your express consent.
How we collect your data
We may collect personal data about you in the following ways:
Information which we obtain directly from you - most of your personal data we receive directly from you (when you fill in the order form to purchase a subscription for our Services, corresponding with us by phone, email or messaging service);
Automatically collected information - we may also automatically collect certain data from you as you use our Website by using cookies and similar technologies. Please review our Cookie Policy for more details. Orosoft CRM is a cleaning software and while you use our Software, we collect certain information which may include personal data or information that may be used to identify you personally. In any way, we will treat any information connected with you or your device as personal data and act accordingly.
information we receive from third parties - we may receive personal data about you from various third parties, including:
Third-Party Payment Processor
We rely on the third-party payment processor to process payments to our Company. If you pay by debit/credit card while processing such payments, we receive only the four last numbers of your debit/credit card. Full financial information is sent directly to the third-party processor that uses your personal information in accordance with their privacy policy. By entering your payment information, you agree to share it with our third-party payment processor and accept that this third party may store your debit and/or credit card information while you use our Services.
We do not display any personalized ads of other advertisers on our website.
Google Analytics
Our Website also uses Google Analytics, a Web analysis service of Google Inc. ("Google"). Google Analytics uses "cookies" and similar technologies which enable analysis of how you use the Website and/or Software. The information acquired by the cookies and similar technologies about how you use this Website and/or Software is generally transmitted to a server of Google in the US, where it is stored. Google will use this information for the purpose of evaluating your use of the Website and/or Software, compiling reports on Website and/or Software activity, and providing other services relating to Website and/or Software activity.
Also, note that we don’t collect any personally identifiable information via Google Analytics. We only receive aggregate statistics that we can’t use to somehow identify our users.
The Information We Do Not Collect About Our Users
We do not collect any sensitive personally identifiable information that can reveal the following about you:
Ethnic or racial origin
Philosophical beliefs
Religion
Political opinions
Trade union membership
Health-related data
Data concerning sexual orientation or a person’s sex life
How We Protect Your Personal Data
It is very important to us to ensure the security of the collected information, and we have taken multiple protective measures throughout the site and application to help prevent unauthorized access to personally identifiable information collected online.
Each sort of data we collect about you has its own level of protection that is considered appropriate. For instance, there is no need to ensure a top level of protection for non-personally identifiable information, while personally identifiable data requires special protective measures and technologies.
For the protection of your personally identifiable information, access to information about you is restricted for the company’s employees, agents, and contractors who need this data to carry out their duties. Those individuals who have access to your personal information are subject to strict contractual confidentiality compliance. We also use various technical measures, including but not limited to 2-factor authentication, data encryption, and access control to make sure all the data you provide to us is properly and securely stored and processed.
How Long We Store Your Data
We will retain your information for as long as you keep using our app and services. In case of termination of the agreement with Orosoft, we have a right to retain the information needed for solving disputes, enforcing user agreements, protecting our legal rights, and complying with legal and technical requirements related to the integrity, security, and performance of Orosoft CRM.
In other cases, we retain your personal data for as long as it is necessary to deliver our Services to you, improve Orosoft CRM, comply with the law, and, develop our business.
Data Sharing and Categories of Recipients
We may share your personal data and non-personally identifiable information with:
I. Affiliates: we may cooperate with other businesses or companies (partners) to deliver better services and stable growth of the company. On some occasions, they need your personal information to deliver their services and enable various transactions.
II. Third-party service providers: We may employ other companies to perform as our intermediate parties, including:
- providers we engage to host our Website;
- payment service providers;
- providers we engage to send emails on our behalf;
- analytics, and search engine providers that we engage to improve and optimize our Website and Services;
- affiliate network through which you have accessed our Website.
As a result, we may share our users’ personal data (both non-personal and personally identifiable) with them. These service providers will use this information solely to assist us.
III. Third parties in the event of any reorganization, merger, sale, etc. We may sell, transfer, or merge parts of our business and/or our assets to(with) third parties. We may also decide to acquire other businesses or merge with them. If the latter happens, then the new owners may use your personal data but, in any case, in the same way as set out in this Privacy Policy.
IV. Third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation: We may disclose your personal data if it is required by legal processes, litigation, law, or governmental or public institutions or authorities. We may also disclose information about you if it is necessary for the purpose of law enforcement, national security, or protection of our users and/or operations.
V. Our professional advisers who provide us with consultancy, banking, legal, and accounting services.
Cookies Policy
We use cookies to track the activity on our Website. You can disable cookies in your browser but you will lose access to some important features of our Website. To learn more about it, please read the text below.
What are Cookies and Why Do We Use Them?
Cookies are small text files placed on your computer or mobile device to uniquely identify your device or your browser. Cookies let us know if you have visited the site before and understand how the site is being used. It also helps you navigate effectively between the pages, remember your preferences, and enhance your browsing experience. Cookies are also used for marketing purposes and let you see more personalized ads.
This Website uses several types of cookies, including cookies of third-party services that are placed on the pages of our website https://oro-soft.com.
According to the law, we have a right to store cookies on your device in case they are strictly needed for proper Website operation. However, for other types of cookies, we need your consent.
Your consent is applicable to the oro-soft.com domain and all sub-domains.
You can change or withdraw your consent to our Cookies Policy at any time.
The Types of Cookies We Use
We use the following types of cookies:
Necessary cookies
Statistic cookies
Marketing Cookies
Cookies set by third-party providers
What to do if you want to reject and delete cookies?
Before you decide to reject and delete cookies, please note that it may seriously restrain the performance of our Website, disable discounts and access to important information, and aggravate your user experience. Also note that in most browsers, cookies are accepted by default. You need to change your browser settings if you don’t want to receive cookies and/or delete cookies you have received before.
Your Rights
I. Right of Access
As a data subject you have the right to obtain from us a copy of your personal data we store about you and certain information relating to our processing of your personal data. The information will be provided to you in a commonly used digital form.
II. Right to Rectification of Your Personal Data
If you believe that any information we have on record with you is incorrect or incomplete, please contact us as soon as possible. We make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if it is not required to retain it by law or for legitimate business purposes.
III. Right to Erasure ('the right to be forgotten')
According to the data erasure right, you can submit a request for data deletion if you want us to remove all personal data about you, and your use of our Services.
You can apply for data erasure in the following cases:
You withdraw your consent for data storing and processing and there is no overriding legal basis to continue storing and processing your personal data;
You object to data processing for direct marketing purposes and there is no justified reason for continuing the processing;
You have a reason to believe that your data is processed unlawfully
If you have a reason to believe that we have unintentionally collected personal information about a child under 14 years of age.
IV. Right to Restriction of Processing
You have a right to restrict the processing of your personal data in certain cases, for example, if you believe the personal data we store is inaccurate, if the processing is unlawful but you do not want us to delete your personal data, or you have objected to our processing of your data but we need to verify whether we have to override legitimate grounds to use it.
V. Right to Object
You have the right to object to us processing your personal data where we believe we have a legitimate interest (as set out above) unless we can demonstrate compelling legitimate grounds to process your personal data. You also have a right to object to the processing of your personal for direct marking purposes.
VI. Right to data portability
You have the right to receive a digital copy of your personal data and request the transfer of such personal data to another controller.
VII. Right not to be subject to a decision based solely on automated processing
You have the right to object to the automated processing where a computer program makes decisions, which affect your contractual rights.
International Transfers
We may transfer the personal data we gather about you to third parties located in countries other than the one you are located for the purposes for which they have been collected. This also includes countries that are not regarded as part of the European Economic Area (EEA) and which may not offer the same safeguards for personal data protection as within the EEA.
Any such transfer will only occur in cases where, at least:
- The third-party recipient is located in a country which, according to the European Commission, provides an adequate level of protection for your personal information; and/or
- under an agreement which satisfies EU requirements for the transfer of personal data to data processors or data controllers outside the EEA, such as standard contractual clauses approved by the European Commission.
Complaints
If you have any concerns about how we collect or process your data you have the right to file a complaint with a supervisory authority, which is Office of the Commissioner for Personal Data Protection
1 Iasonos str., 1082 Nicosia
P.O.Box 23378, 1682 Nicosia
Tel: +357 22818456
Fax: +357 22304565
Email: commissioner@dataprotection.gov.cy